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Resolution Associate, Corporate Customer Service, Tier 1 Part-Time Evening/Weekend Shifts in Dublin, OH at Community Choice Financial™

Date Posted: 11/20/2018

Job Snapshot

Job Description

Corporate Customer Service

 

JOB DESCRIPTION

Summary/Objective

Answer and resolve consumers concerns for both the retail and online business.  Associates will work individually as well as in a cooperative, team dynamic to define and strive to achieve daily, weekly, and monthly goals.  Success will be measured monthly by call quality and completion of specific production and quality goals.  Individuals should work to create a positive, respectful, friendly environment among consumers, employees, and/or vendors.  Motivated, accountable, and reliable individuals dedicated to delivering superior Customer Service, problem solving and complaint resolutions skills. 

Primary Responsibilities

•        Develop and maintain professional relationships with consumers and staff

•        Find solutions that will resolve consumers concerns and retain their relationship

•        Contact consumers expressing concerns about their product or experience

•        Work with retail locations to find resolution to consumer concerns

•        Effective and timely communication with consumers

•        Navigate across multiple systems

•        Inbound and outbound call production

•        Assess risk and make decisions within established criteria 

•        Prompt issue resolution

•        Recover business through complete complaint resolution

•        Report and track production and goal progress to management

•        Complies with Company policies, governmental regulations and laws

Job Requirements

Competencies

•        Consumer Relations and Service Orientation

•        Active Listening

•        Written and Verbal Communication

•        Reading Comprehension

•        Critical Thinking and Decision Making

•        Negotiation and Persuasion

•        Troubleshooting

•        Management of Resources

•        Self-Assessment and Management

•        Time Management

•        Computer Literacy

o   Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)

 

Experience and Education

•        High School Diploma, GED, or High School Equivalence Certificate

•        Call Center and Sales Experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time.