Online Sales and Service Online Communication Associate in Dublin, OH at Community Choice Financial™

Date Posted: 11/8/2019

Job Snapshot

Job Description

The primary goal of this position is to provide exemplary Customer Service by assisting consumers with short-term lending options for short-term financial needs via online communication. Chat agents communicate with customers through live chat or email to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Agents will work individually, as well as in a cooperative team dynamic, to define and strive to achieve daily, weekly, and monthly goals. Individuals should work to create a positive, respectful, friendly environment among consumers, employees, and/or vendors.  Seeking motivated, accountable, and reliable individuals dedicated to delivering superior Customer Service and selling featured products and/or services.

Job Requirements

Tasks:

•         Develop and Maintain Professional Relationships with Consumers

•         Assist Consumers with Short-Term Lending Products and/or Company Services

•         Inform, Upsell, Cross Sell, and Sell Ancillary Product Offerings

•         Effective and Timely Communication with Consumers & Management Staff

•         Navigate Across Multiple Web-Based Systems

•         Assess Risk and Make Decisions within Established Criteria 

•         Prompt Issue Resolution

•         Recover Business through Targeted Marketing Campaigns

•         Record Keeping and Maintain Production Workflow

•         Notify customers of delinquent accounts by telephone to solicit payment. 

•         Work with customers to pay amounts due on delinquent accounts.

•         Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

•         Update delinquent customer’s information such as addresses and phone numbers.

•         Meet Production Goals: Promise to pays, dollars collected, and individual, team and/or department goals.