Online Collections Associate in Dublin, OH at Community Choice Financial™

Date Posted: 1/13/2020

Job Snapshot

Job Description

Summary/Objective

Receive and make inbound and outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions and addressing customer concerns. Create a positive, respectful, friendly environment among peers, superiors and customers.

Primary Responsibilities

  • Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
  • Trace delinquent customers to new addresses through skip tracing.
  • Meet Production Goals: Promise to pay’s, dollars, individual and team and/or department goals.
  • Develop and maintain positive, professional relationships with peers, superiors and customers.

Job Requirements

Competencies

  • Consumer Relations and Service Orientation
  • Active Listening
  • Written and Verbal Communication
  • Reading Comprehension
  • Critical Thinking and Decision Making
  • Negotiation and Persuasion
  • Troubleshooting
  • Management of Personnel Resources
  • Self-Assessment and Management
  • Time Management
  • Computer Literacy
  • Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)

Experience and Education

  • High School Diploma, GED, or High School Equivalence Certificate
  • Call Center, Collections or Sales Experience (preferred)

CHECK OUT OUR SIMILAR JOBS

  1. Customer Service Jobs
  2. Collections Jobs