Customer Service Representative in Tempe/Phoenix at Checksmart

Date Posted: 1/2/2020

Job Snapshot

Job Description

Experienced customer service representatives, if you looking for an opportunity to start a career with an organization where you can make a difference by helping people in your community then we have an opportunity for you. We are looking for Customer Service Representatives to join our financial service centers. As the face of our store operations team, you will develop and maintain professional relationships with customers, ensuring each customer’s transaction is handled in a respectful, courteous and friendly manner. If you have a passion for providing outstanding customer service and are ready to start building a career with a growing organization, we want to talk to you!

Financial Center Customer Service Representative / Cashier

(Banking / Finance)


Job Responsibilities

As a Customer Service Representative, you will process loan and check cashing transactions; keeping records of money and negotiable instruments involved in various financial transactions. Our financial service centers cashiers receive checks and cash, verifying amounts and checking accuracy of customer transactions.

Additional responsibilities of the Customer Service Representative include:

  • Balancing currency, coin, and checks in cash drawers at ends of shifts, and calculating daily transactions
  • Examining checks for endorsements and verifying other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
  • Cashing checks and paying out money after verifying that signatures are correct, that written and numerical amounts agree, that accounts have sufficient funds and recourse has been established
  • Monitoring vault to ensure cash balances are correct
  • Entering customers' transactions into computers to record transactions and issue computer-generated receipts
  • Monitoring and reporting compliance situations in regards to FinCen regulations

Financial Center Customer Service Representative / Cashier

(Banking / Finance)

Job Requirements

As a Customer Service Representative, you must have strong critical thinking, decision making and judgment skills that you will use to make decisions on financial transactions daily. 

Additional requirements of the Customer Service Representative role include:

  • High School Diploma or GED
  • Over 6 months of customer service or cash handling experience
  • Ability to stand on your feet for long periods of time

If you are looking to join a team where our mission is to be the best in class among financial service and retail centers, by delivering superior, responsible financial services and customer service then join our team!

Come grow with us!