Customer Service Loan Specialist in Dublin, OH at Checksmart

Date Posted: 2/5/2018

Job Snapshot

Job Description

Customer Service Loan Specialist                           


Position Summary:

The primary goal of this position is to provide exemplary Customer Service by assisting consumers with short-term lending options for short-term financial needs.  Agents will work individually, as well as in a cooperative team dynamic, to define and strive to achieve daily, weekly, and monthly goals. Individuals should work to create a positive, respectful, friendly environment among consumers, employees, and/or vendors.  Seeking motivated, accountable, and reliable individuals dedicated to delivering superior Customer Service and selling featured products and/or services. 

 

Tasks:

  • Develop and Maintain Professional Relationships with Consumers
  • Assist Consumers with Short-Term Lending Products and/or Company Services
  • Inform, Upsell, Cross Sell, and Sell Ancillary Product Offerings
  • Effective and Timely Communication with Consumers & Management Staff
  • Navigate Across Multiple Web-Based Systems
  • Inbound and Outbound Call Production
  • Assess Risk and Make Decisions within Established Criteria 
  • Prompt Issue Resolution
  • Recover Business through Targeted Marketing Campaigns
  • Record Keeping and Maintain Production Workflow
  • Notify customers of delinquent accounts by telephone to solicit payment. 
  • Work with customers to pay amounts due on delinquent accounts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Update delinquent customer’s information such as addresses and phone numbers.
  • Meet Production Goals: Promise to pays, dollars collected, and individual, team and/or department goals.


Skills:

  • Consumer Relations and Service Orientation
  • Active Listening
  • Written and Verbal Communication
  • Reading Comprehension
  • Critical Thinking and Decision Making
  • Negotiation and Persuasion
  • Troubleshooting
  • Management of Personnel Resources
  • Self-Assessment and Management
  • Time Management
  • Computer Literacy
  • Data Entry
  • Microsoft Office (Outlook, Internet Explorer, Word, Excel)

Benefits:

  • All of the positions pay hourly with an incentive for monthly bonus
  • We offer full benefits (medical, dental, vision, life, 401k, etc.)
  • Paid Time Off
  • Access to a fully equipped corporate gym.


Education and Experience:

  • High School Diploma, GED, or High School Equivalence Certificate
  • Call Center and/or Sales Experience

If you are interested in this position, please email your resume to astevens@ccfi.com or call 1-866-354-0567 ext 1913.

Job Requirements

Education and Experience:

  • High School Diploma, GED, or High School Equivalence Certificate
  • Call Center and/or Sales Experience