Corporate Customer Service Rep in Dublin, OH at CheckSmart

Date Posted: 6/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dublin, OH
  • Job Type:
    Finance
  • Experience:
    Not Specified
  • Date Posted:
    6/5/2018

Job Description

Position Summary:



The primary goal of this position is to inform consumers on short-term lending options they are seeking for short-term financial needs. Agents will work individually as well as in a cooperative, team dynamic to define and strive to achieve daily, weekly, and monthly goals. Success will be measured monthly by completion of these specific, sales goals. Individuals should work to create a positive, respectful, friendly environment among consumers, employees, and/or vendors. Seeking motivated, accountable, and reliable individuals dedicated to delivering superior Customer Service and selling featured products and/or services.



Tasks:


  • Develop and Maintain Professional Relationships with Consumers

  • Contact Consumers Expressing Interest is a Short-Term Lending Products and/or Company Services

  • Inform the Consumer on Products Available and Information Required to Apply

  • Upsell, Cross Sell, and Sell Ancillary Product Offerings

  • Complete a Local Store Match and Set an Appointment

  • Communicate Consumer and Appointment Information to the Field

  • Effective and Timely Communication with Consumers

  • Navigate Across Multiple Web-Based Systems

  • Inbound and Outbound Call Production

  • Assess Risk and Make Decisions within Established Criteria

  • Prompt Issue Resolution

  • Recover Business through Targeted Marketing Campaigns

  • Record Keeping and Maintain Production Workflow

  • Report and Track Production and Goal Progress to Management

  • Personally Complies with Governmental Regulations and Laws



Education and Experience:


  • High School Diploma, GED, or High School Equivalence Certificate

  • Call Center and Sales Experience


Job Requirements

Skills:


  • Consumer Relations and Service Orientation

  • Active Listening

  • Written and Verbal Communication

  • Reading Comprehension

  • Critical Thinking and Decision Making

  • Negotiation and Persuasion

  • Troubleshooting

  • Management of Personnel Resources

  • Self-Assessment and Management

  • Time Management

  • Computer Literacy

  • Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)


Physical Requirements:



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time. The employee is occasionally required to maneuver Call Center and be able to reach with their hands and arms.