Collections Representative in Dublin, OH at Community Choice Financial™

Date Posted: 9/5/2019

Job Snapshot

Job Description

Collections Associate - Retail Collections, Tier 1

Retail Collections

JOB DESCRIPTION

Summary/Objective

Receive and make inbound and outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions and addressing customer concerns. Create a positive, respectful, friendly environment among peers, superiors and customers.

Primary Responsibilities

•        Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.

•        Locate and monitor overdue accounts, using computers and a variety of automated systems.

•        Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.

•        Advise customers of necessary actions and strategies for debt repayment.

•        Persuade customers to pay amounts due on credit accounts, or non-payable checks.

•        Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

•        Record information about financial status of customers and status of collection efforts.

•        Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.

•        Trace delinquent customers to new addresses through skip tracing.

•        Meet Production Goals: Promise to pay’s, dollars, individual and team and/or department goals.

•        Develop and maintain positive, professional relationships with peers, superiors and customers.

 

Competencies

•        Consumer Relations and Service Orientation

•        Active Listening

•        Written and Verbal Communication

•        Reading Comprehension

•        Critical Thinking and Decision Making

•        Negotiation and Persuasion

•        Troubleshooting

•        Management of Personnel Resources

•        Self-Assessment and Management

•        Time Management

•        Computer Literacy

•        Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)

Experience and Education

  • High School Diploma, GED, or High School Equivalence Certificate
  • Call Center, Collections or Sales Experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this position, the employee is frequently required to sit for long periods of time, and walk.

Job Requirements

Competencies

•        Consumer Relations and Service Orientation

•        Active Listening

•        Written and Verbal Communication

•        Reading Comprehension

•        Critical Thinking and Decision Making

•        Negotiation and Persuasion

•        Troubleshooting

•        Management of Personnel Resources

•        Self-Assessment and Management

•        Time Management

•        Computer Literacy

•        Data Entry and Microsoft Office (Outlook, Internet Explorer, Word, Excel)

Experience and Education

  • High School Diploma, GED, or High School Equivalence Certificate
  • Call Center, Collections or Sales Experience