Bilingual (Spanish/English) Collections Associate in Dublin, OH at Checksmart

Date Posted: 9/6/2018

Job Snapshot

Job Description

Bilingual (Spanish/English) Collections Agent


The primary goal for this position is to facilitate account recovery within our corporate call center location. Collections Representatives will work as an individual as well as in a cooperative team dynamic. Seeking motivated, accountable, reliable, money-motivated professionals dedicated to delivering superior customer service.


Tasks:



•        Initiate phone calls via manual effort or via the automated dialing system to notify customers of their past due account.



•        Arrange debt recovery and/or establish repayment schedules according to the customer’s pay dates.



•        Disposition accounts appropriately and maintain production workflow.



•        Update customer’s location information (place of employment, addresses and phone number).



•        Meet Production Goals such as kept rate percentage, accounts worked per hour, calls made per hour, number of secured payment arrangements, total dollars collected, and other team and individual goals.



•        Operate within federal, state and other regulatory laws.



•        Follow company policy and procedures always.



•        Navigate through our Collection Resolution System, Control Center and other web-based systems.



•        Develop and maintain positive, professional relationships with clients, customers, co-workers, managers and executive staff members.


Skills:



•        Active Listening



•        Written and Verbal Communication



•        Reading Comprehension



•        Resource Management



•        Negotiation and Persuasion



•        Time Management



•        Computer Literacy



•        Data Entry



•        Team Player



•        Can-do Attitude



•        Flexibility



•        Calm Demeanor


Benefits:



•        Position pays an hourly rate based upon experience.



•        Position also has a monthly bonus based upon performance.


Full benefit package available (medical, dental, vision, life, 401k, etc.)



•        Flexible scheduling.



•        Paid Time Off



•        Access to a fully equipped corporate gym and personal trainer.

Job Requirements

Experience and Education:



•        High School Diploma.



•        6 months’ collection or call center experience preferred.



•        Customer Sales, Collection or Sales background preferred.