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Customer Service Representative in Dublin, OH at Community Choice Financial™

Date Posted: 5/16/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dublin, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/16/2019

Job Description

CUSTOMER SERVICE LOAN SPECIALIST IN DUBLIN, OH

ABOUT US

At CheckSmart, our friendly, convenient financial services get you going without worries. We're here to offer a safe and friendly way for you to get quick cash when you need it. As an established financial institution, we offer customers many services including loans, check cashing and pre-paid debit cards to help you out in a hurry.

JOB DESCRIPTION

Position Summary: 

The primary goal of this position is to provide exemplary Customer Service by assisting consumers with short-term lending options for short-term financial needs.  Agents will work individually, as well as in a cooperative team dynamic, to define and strive to achieve daily, weekly, and monthly goals. Individuals should work to create a positive, respectful, friendly environment among consumers, employees, and/or vendors.  Seeking motivated, accountable, and reliable individuals dedicated to delivering superior Customer Service and selling featured products and/or services. 

Job Requirements

CUSTOMER SERVICE LOAN SPECIALIST IN DUBLIN, OH AT CHECKSMART

ABOUT US

At CheckSmart, our friendly, convenient financial services get you going without worries. We're here to offer a safe and friendly way for you to get quick cash when you need it. As an established financial institution, we offer customers many services including loans, check cashing and pre-paid debit cards to help you out in a hurry.

JOB DESCRIPTION

Customer Service Loan Specialist                           

Position Summary: 

The primary goal of this position is to provide exemplary Customer Service by assisting consumers with short-term lending options for short-term financial needs.  Agents will work individually, as well as in a cooperative team dynamic, to define and strive to achieve daily, weekly, and monthly goals. Individuals should work to create a positive, respectful, friendly environment among consumers, employees, and/or vendors.  Seeking motivated, accountable, and reliable individuals dedicated to delivering superior Customer Service and selling featured products and/or services. 

 

Tasks:

●  Develop and Maintain Professional Relationships with Consumers

●  Assist Consumers with Short-Term Lending Products and/or Company Services

●  Inform, Upsell, Cross Sell, and Sell Ancillary Product Offerings

●  Effective and Timely Communication with Consumers & Management Staff

●  Navigate Across Multiple Web-Based Systems

●  Inbound and Outbound Call Production

●  Assess Risk and Make Decisions within Established Criteria 

●  Prompt Issue Resolution

●  Recover Business through Targeted Marketing Campaigns

●  Record Keeping and Maintain Production Workflow

●  Notify customers of delinquent accounts by telephone to solicit payment. 

●  Work with customers to pay amounts due on delinquent accounts.

●  Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

●  Update delinquent customer’s information such as addresses and phone numbers.

●  Meet Production Goals: Promise to pays, dollars collected, and individual, team and/or department goals.

Skills:

●  Consumer Relations and Service Orientation

●  Active Listening

●  Written and Verbal Communication

●  Reading Comprehension

●  Critical Thinking and Decision Making

●  Negotiation and Persuasion

●  Troubleshooting

●  Management of Personnel Resources

●  Self-Assessment and Management

●  Time Management

●  Computer Literacy

●  Data Entry

●  Microsoft Office (Outlook, Internet Explorer, Word, Excel)

Benefits:

●  All of the positions pay hourly with an incentive for monthly bonus

●  We offer full benefits (medical, dental, vision, life, 401k, etc.)

●  Paid Time Off

●  Access to a fully equipped corporate gym.

Education and Experience:

●  High School Diploma, GED, or High School Equivalence Certificate

●  Call Center and/or Sales Experience

If you are interested in this position, please email your resume to dwilliams@ccfic.om or call 614-689-1943.

JOB REQUIREMENTS

Education and Experience:

●  High School Diploma, GED, or High School Equivalence Certificate

●  Call Center and/or Sales Experience