Bilingual (Spanish/English) Collections Associate in Dublin, OH at Community Choice Financial™

Date Posted: 1/2/2020

Job Snapshot

Job Description

Bilingual (Spanish/English) Collections Agent

The primary goal for this position is to facilitate account recovery within our corporate call center location. Collections Representatives will work as an individual as well as in a cooperative team dynamic. Seeking motivated, accountable, reliable, money-motivated professionals dedicated to delivering superior customer service.


•        Initiate phone calls via manual effort or via the automated dialing system to notify customers of their past due account.

•        Arrange debt recovery and/or establish repayment schedules according to the customer’s pay dates.

•        Disposition accounts appropriately and maintain production workflow.

•        Update customer’s location information (place of employment, addresses and phone number).

•        Meet Production Goals such as kept rate percentage, accounts worked per hour, calls made per hour, number of secured payment arrangements, total dollars collected, and other team and individual goals.

•        Operate within federal, state and other regulatory laws.

•        Follow company policy and procedures always.

•        Navigate through our Collection Resolution System, Control Center and other web-based systems.

•        Develop and maintain positive, professional relationships with clients, customers, co-workers, managers and executive staff members.


•        Active Listening

•        Written and Verbal Communication

•        Reading Comprehension

•        Resource Management

•        Negotiation and Persuasion

•        Time Management

•        Computer Literacy

•        Data Entry

•        Team Player

•        Can-do Attitude

•        Flexibility

•        Calm Demeanor


•        Position pays an hourly rate based upon experience.

•        Position also has a monthly bonus based upon performance.

Full benefit package available (medical, dental, vision, life, 401k, etc.)

•        Flexible scheduling.

•        Paid Time Off

•        Access to a fully equipped corporate gym and personal trainer.

Job Requirements

Experience and Education:

•        High School Diploma.

•        6 months’ collection or call center experience preferred.

•        Customer Sales, Collection or Sales background preferred.


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